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Order help: downloads, receipts and refunds

This page is for people who have paid for the Workflow Vault or the Professional Toolkit and something did not go to plan. It is not a login and there is nothing to enter here.

  1. Stripe takes the payment and emails you a receipt. That receipt is your proof of purchase and it carries the seller’s customer-support contact.

  2. Stripe sends you straight to a download page — a fixed address, one per product, that lists the ZIP archive. No account, no login, no expiry.

  3. The page keeps working. It is where corrected and updated files appear, so bookmarking it is worth the two seconds. Re-downloading is unlimited and works on any machine.

  1. Look in your browser history for a page under moderngitacademy.com/dl/, right after the Stripe checkout page. It is the whole address — the long string in it is what identifies your product, so copy the entire URL.

  2. Check whether the payment actually completed. Search your inbox for the Stripe receipt. No receipt and no charge on the card means the payment did not go through, and nothing was bought — start again from the product page.

  3. Still stuck? Use the support route below, quoting the receipt. A replacement link can be sent for any completed payment.

Purchases, downloads and refunds: admin@moderngitacademy.com. Include the product name and the Stripe receipt — not your card details, which nobody here can see or needs.

Updates are published to the same download page, included for as long as the product’s stated version line runs — 1.x for the Vault, and for the Toolkit as the templates are revised. Nothing re-charges and there is nothing to renew.

Licence is one engineer, unlimited personal and employer repositories, adapt freely, no redistribution or resale. The full text ships in the archive as LICENSE.md and the Terms apply.

Refunds are a full refund within 14 days of purchase, on request. Because these are downloads there is nothing to send back; delete the files and ask.

Frequently asked questions

The page after payment did not load. Have I lost the files?
No. Payment and delivery are separate: Stripe has the payment, and the download page is a fixed address that keeps working. Reopen it from your browser history (it is the page you were sent to straight after paying), or from the link in your browser's back stack. If you cannot find it, use the support route below with the receipt Stripe emailed you — the purchase is on record in Stripe whether or not the page opened.
Where is my receipt?
Stripe emails it to the address you entered at checkout, usually within a minute of payment. It is the proof of purchase, it carries the customer-support contact for the seller, and it is the reference to quote in any support message. Check spam if it has not arrived.
Do I need an account to download?
No. There is no account on this site and nothing to log into. The download page is the delivery mechanism, and it stays valid for updates.
Can I re-download later, and on another machine?
Yes. The download page is not single-use and not device-bound. Bookmark it; updates to the files appear at the same address.
What if I bought the wrong product?
Ask for a refund within 14 days and buy the other one — the two products are separate purchases with no upgrade path between them. The Plans page sets out which one fits which problem.
How do I ask for a refund?
Within 14 days of purchase, on request, per the Terms. Use the support route below and quote the receipt; no reason is required and nothing has to be returned — the files are yours to delete.